Frequently Asked Questions
Our support team searches for useful product information and answers to frequently asked questions. If you find an inaccuracy in our frequently asked questions, please let us know by using our contact form.
How can I prevent ‘red eyes’ in my pictures? Verified
The ‘red eye’ phenomenon is caused by too much light in too little time getting to eyes of the people in the picture. This effect is even stronger in a dark atmosphere. The following can be done to prevent it: don’t let people look directly into the camera, create more light, take the picture closer to the subject or decrease the use of the zoom function.This was helpful (182)
What is a megapixel? Verified
A megapixel (MP) equals one million pixels. Megapixels are, among other things, used to indicate the resolution of digital cameras and camcorders. For example a camera that produces images of 1280×960 pixels has a resolution of about 1,3MP. Though there are many factors that influence the quality of an image it can be said that in general more megapixel results in a better image.This was helpful (170)
Is it necessary to drain my lithium-ion battery before recharging it again? Verified
No, this is not necessary. With older batteries this was the case. Lithium-ion batteries can be charged after use and be taken off the charger when needed.This was helpful (141)
What does SD stand for? Verified
SD stands for Secure Digital. SD cards are the standard storage medium for many digital cameras.This was helpful (113)
A battery in my device is oxidized, can I still safely use it? Verified
Ja, the device can still be safely used. Firstly, remove the oxidizd battery. Never use bare hands to do this. Then clean the battery compartment with a cotton swab dipped in vinegar or lemon juice. Let it dry and insert new batteries.This was helpful (104)
What is the best way to store a lithium-ion battery for a long period? Verified
The best way to store a lithium-ion battery is at a temperature between 5 and 45 degrees Celcius. It’s also a good idea make sure the battery is about 67% charged before it is stored away.This was helpful (101)
Under what conditions will my lithium-ion battery function optimally? Verified
Lithium-ion batteries function optimally at a temperature between 5 and 45 degrees Celcius. With very cold or warm weather you may notice that the battery will drain quicker. Charging is not recommended at temperatures lower than 5 or higher than 45 degrees Celcius.This was helpful (90)
